Effective Date: May 18, 2024
Welcome to Thy Designer’s Refunds and Returns Policy. We aim to provide a hassle-free shopping experience and customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. General Conditions
This policy applies to all physical products sold on thydesigner.com. By making a purchase, you agree to the terms outlined in this policy.
2. Return Conditions
2.1. Eligibility for Returns
To be eligible for a return, the product must be:
- Unused and in the same condition that you received it.
- In the original packaging, including all accessories and documentation.
2.2. Timeframe for Returns
You have 14 calendar days from the date you received the item to initiate a return. After 14 days, we cannot offer a refund or exchange.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at dabosadbosa@gmail.com with your order number, reason for return, and any relevant details.
- Approval: Once your return request is received and reviewed, we will send you an email to notify you of the approval or rejection of your return.
- Return Shipping: If approved, we will provide you with the return shipping address. You will be responsible for paying for your own shipping costs for returning your item.
4. Refunds
4.1. Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
4.2. Partial Refunds
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at dabosadbosa@gmail.com.
6. Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
7. Return Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Costs Deduction: If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us at:
- Email: dabosadbosa@gmail.com
- Address: Nasser City, Cairo, Egypt
9. Customer Support
For assistance with your return or refund, please contact our customer support team:
- Email: dabosadbosa@gmail.com
- Response Time: We strive to respond to all inquiries within 24 hours during business days.
10. Final Note
Thy Designer reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Website after any changes signifies your acceptance of the new terms.
Thank you for shopping with Thy Designer! We appreciate your business and strive to meet your expectations.